Welcome to Sucar Ziyada. By using our store and placing an order, you agree to the following Terms & Conditions:

🛒 1. Orders

• Please review your order details carefully before completing your purchase, including items, quantities, delivery address, and contact number.
• Orders are prepared according to the details selected during checkout.
• The appearance or presentation of some dishes may vary slightly from the displayed images while maintaining the nature and quality of the product.

🍽️ 2. Products & Ingredients

• All food items are prepared with care according to the ingredients and recipes used for each product.
• Some dishes may contain allergens such as nuts, dairy, eggs, wheat, or other ingredients.
• Customers are responsible for informing us of any food allergies or special dietary requirements before confirming an order.

⏰ 3. Order Preparation

• Preparation times vary depending on the selected items and quantities.
• Special orders or large quantities may require additional preparation time.
• Orders will be prepared according to the preparation time shown or available at the time of purchase.

🚚 4. Delivery

• Delivery is available within Kuwait only.
• Customers are responsible for providing a complete and accurate delivery address.
• Delivery times may vary depending on the area, order status, and road conditions.
• Delays caused by circumstances beyond the store's control, such as traffic or weather conditions, are not considered the store's direct responsibility.
• Customers are responsible for being available to receive their orders at the provided address.

💳 5. Payment

• Payment must be completed through the payment methods available on the store.
• An order is considered confirmed only after successful payment and order confirmation.

❌ 6. Cancellation & Modification

• Cancellation or modification requests may be accepted before the order preparation begins, subject to availability.
• Once preparation has started, cancellation or modification may no longer be possible.
• Special or customized orders may be subject to additional cancellation or modification conditions.

🔄 7. Returns & Replacements

• Due to the nature of food products, returns are generally not accepted after delivery unless there is a clear issue with the order.
• If you receive an incorrect order or experience an issue with the product, please contact us as soon as possible and provide details of the issue, along with photos when necessary.
• Each case will be reviewed individually to determine the appropriate solution.

📞 8. Customer Support

For inquiries or assistance regarding your order, please contact us:

📱 96982360

⚠️ 9. Updates to These Terms

Sucar Ziyada reserves the right to update or modify these Terms & Conditions when necessary. The latest version published on the store will apply.

Last Updated: September 2026